Our approach
OC11 respects your privacy. This policy explains what information we collect through this website, why we use it, and the choices available to you. We do not sell your personal information.
Information we collect
Information you provide
When you request a reservation, contact us, or sign up for updates, we may collect your name, email address, phone number, requested date, arrival time, party size, preferred experience, and any other details you choose to provide.
Information collected automatically
We may collect limited technical and usage information when you visit the site, such as your IP address, browser and device type, referring page, pages viewed, and approximate interaction times. We use cookies or similar technologies strictly for analytics, site performance, security, and understanding traffic and site use.
How we use information
- To respond to reservation requests and other inquiries.
- To communicate about your booking or requested services.
- To send updates when you have asked to receive them.
- To operate, secure, troubleshoot, and improve the website.
- To measure traffic and understand how visitors use the site.
- To comply with legal obligations and protect our rights.
How we disclose information
We do not sell personal information. We may disclose information to service providers that help us operate the site, process reservation requests, send communications, or provide analytics. These providers may use the information only to perform services for us. We may also disclose information when required by law, to protect safety or legal rights, or as part of a business transfer.
Retention and security
We keep personal information only as long as reasonably necessary for the purposes described here, including booking operations, recordkeeping, dispute resolution, and legal compliance. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage method is completely secure.
Your choices and rights
You may ask us to access, correct, or delete personal information we hold about you, or opt out of promotional messages. California residents may have additional rights under applicable law, including the right to know, correct, or delete certain personal information and the right not to receive discriminatory treatment for exercising privacy rights. To make a request, call us at 714.410.0107. We may need to verify your identity before completing a request.
Children's privacy
OC11 is intended for adults age 21 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through the site, please contact us so we can address it.
Updates to this policy
We may update this policy as our practices or legal obligations change. The effective date at the top of this page shows when it was last revised. Continued use of the site after an update is subject to the revised policy.